Chapter 1 : Business Driven Technology

Business Driven Technology

 

Business Operation

Business function receiving the greatest benefits from information technology 

1. Customer service
2. Finance
3. Sales and Marketing 
4. IT Operations
5. Operation Management
6. HR
7. Security  

Information Technology Project Goals

1. Reduce cost or improving productivity.
2. Improve customer satisfaction
3. Create competitive advance
4. Generate Growth
5. Streamline supply chain
6. Global expansion

Information Technology’s Impact on Business Operations

"Organizations typically operate by functional areas or functional silos"

"Functional areas are interdependent"

 

Information Technology Basics

Information technology (IT)

•         a field concerned with the use of technology in managing and processing information.
•         Information technology is an important enabler of business success and innovation.

Management information system( MIS)

•         A general name for the business function and academic discipline covering the application of people, technologies and procedures to solve business problem.
•         MIS is a business function, similar to Accounting Finance, Operations and Human Resources

- When beginning to learn about information technology it is important to understand.

1.         Data, information an business intelligence IT resources
2.          IT cultures

Information

•        Data : Raw facts that describe the characteristic of of an event
•        Information : Data converted into a meaningful and useful context.
•        Business intelligence : Applications and technologies that are used to support decision-making efforts

IT Resources  

* People use

* Information technology to work                         

* Information 

IT Cultures 

•        Organizational information cultures include
•        Information- Function culture : Employees use information as a means of exercising influence or power over other.
•        Information-Sharing Culture : Employees across department trust each other to use information about to improve performance
•        Information- inquiring culture : Employees across department search for information to better understand the future and align themselves with current trends and new directions.
•       Information-discovery culture : Employees across department are open to new insight about crisis and radical changes and seek ways to create competitive